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Most common computer support questions asked on our helpdesk

We get a lot of customer calls every week day. From the simple to the more difficult and

The world of computing and IT is a minefield, especially for those who don’t really understand the very technical elements of it. That is why we’re here to help in every way we can from the simple to jargon technicalities. Sometimes there can be a simple fix like resetting your password or your PC crashes which is rather frustrating, especially when you’re trying to do your job! 

Luckily for you, we’ve got some of the top questions for you just in case, then you’ll be on your way to becoming a tech beginner.

My screen has gone blue and has a strange message!

This is commonly known as the ‘Blue Screen of Death’ – not exactly sure why but apparently so. If this ever appears on your screen it often comes up with a personalized message that we will understand. If you called us and said “my screen has gone blue” we will always ask what message was displayed on screen. Until we know what that message is, we cannot diagnose the problem. 

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Our advice would be to quickly take a picture of it and send it to our helpdesk so we can view the exact message and start to find the route cause of the problem. The message doesn’t display for long so be quick! If you miss it, you’ll have to wait until the error occurs again.  

I've accidentally deleted a file, can I get it back?

You can often get a file back if you have a backup stored elsewhere or check the recycling bin on your desktop. As an IT provider we provide a backup solution to our customers, so if they delete any data or lose it by mistake we can provide them with the most up to date copy that was backed up. 

The best way to make sure your files are safe are to have your IT provider back up your servers and PCs for you so they’re safe and secure elsewhere. Alternatively if you don’t have much data to store then we suggest the Cloud. 

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My internet isn't working/my internet is slow

If it stops working completely, you may need to reboot the router. For obvious reasons, in a business you will need to get permission off a high up member of staff, and everybody needs to be alerted that you are going to do so. Sometimes if the internet is constantly running it may just need a reboot to sort things out. If you still have no internet, that’s when you need to call your IT provider. 

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Should your internet be performing slowly, it could be down to the amount of tabs you have open on your internet. Close the ones that aren’t essential to you right at that moment and see if it helps, if not then contact your IT provider.

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