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ACE Centre


www.acecentre.org


Ace Centre are a registered charity and have a head office based in Oldham, Greater Manchester.

They provide help and support for people with complex communications difficulties via Augmentative and Alternative Communication (AAC) and Assistive Technology (AT).

VoIP Digital Receptionist

A digital receptionist (also known as an automated attendant) can increase employee productivity, enhance a company’s professional appearance and create cost savings. For this reason, ACE Centre approached Aspect IT and asked for these changes to be made to their VoIP system.

This has enabled the company to divide callers into groups based on their enquiries. When a phone call comes in, the caller is greeted and presented with a list of options. The caller can then choose the appropriate option using the numbers on their phone keypad. For example, 1 for new business, 2 for accounts or 3 for all other enquiries.

“As our business has grown we decided that a digital receptionist would help us manage our calls. Aspect IT advised us of the available options and implemented it really quickly. All we had to do was record the message and email it to them and a couple of hours later it was all working. Our calls are now automatically directed to the relevant person and we have an out of hours message and voicemail which emails us any messages left overnight. It has really helped with our call handling.”

Steve
Business Development Manager

Aspect IT


County End Business Centre
Jackson Street
Springhead
Oldham
Greater Manchester
England
OL4 4TZ

tel: 0161 241 9050
email: info@aspectit.co.uk

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Why It Pays to Filter Your Spam Email

Why It Pays to Filter Your Spam Email

17th February 2021

In 2020, over 50% of emails sent were classed as spam. Fortunately, however, it is possible to filter your spam email so that it doesn’t get in the way of running your business. We highlight the key points why it pays to filter your emails of spam.
The Biggest Cybersecurity Threats to Look for in 2021

The Biggest Cybersecurity Threats to Look for in 2021

8th February 2021

2020 was a busy year for hackers and cybercriminals! And with the big increase in remote working and the digitisation of many small businesses, 2021 will present new opportunities for cybercriminals to strike. It’s important to stay alert and know what to look for, so we’ve broken down the biggest cybersecurity threats to guard your business against in 2021.
How Tech Can Help You Cope During Lockdown

How Tech Can Help You Cope During Lockdown

27th January 2021

Another lockdown is upon us and although we’re far from thrilled about it, here at Aspect IT we’ve been thinking hard about ways technology can help improve the situation. Tech enables you to do so much more than just work from home during lockdown; it can help you to stay in touch with friends, have fun, relax, keep fit and even stay safe in these times. Here are some of the ways technology can make the latest lockdown more bearable.
The Most Common Disaster Recovery Mistakes

The Most Common Disaster Recovery Mistakes

21st January 2021

Prepare for the worst case scenario because, Like it or not, disasters do happen. Fire, human error or a cybersecurity attack, to name just a few possibilities, could wipe your data out in an instant. We’ve put together a list of the most common disaster recovery mistakes to look for so that you can avoid them and successfully protect your data.
Why You Need an IT Strategy for the New Year

Why You Need an IT Strategy for the New Year

4th January 2021

If you don’t have an IT strategy for your business, it’s time to develop one in 2021. Whether you’re a small boutique or a multinational corporation, IT is essential for your growth and development.
The Most Affordable Tech Gifts Under £25 This Christmas

The Most Affordable Tech Gifts Under £25 This Christmas

18th December 2020

Christmas can be an expensive time, but you don’t have to break the bank on tech gifts for your loved ones. From useful gadgets and gizmos to fun novelty items, we’ve scoured the internet for the best tech gifts for your friends and family this festive season.
How to Keep Your Business Cyber Safe This Festive Season

How to Keep Your Business Cyber Safe This Festive Season

14th December 2020

As your business winds down for the festive season, you need your cybersecurity to be stronger than ever. Here’s how to keep your business safe so that you can enjoy Christmas to the fullest.
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