There’s nothing worse than something going wrong with your computer, software or your business being let down by your IT. It’s very rare that a business can function without an IT team to look after all the problems. The purpose of a team of IT technicians is to keep and maintain all machines, servers and other technology running. They have the knowledge and skills to solve issues faster than you can learn them. It reduces business downtime and allows you to be more productive.
Additionally, it doesn’t matter whether you have an internal team or you outsource because they do the exact same thing. This depends on the size, structure and financial side of the business. If you are a large organization, you will have the budget to hire internal staff. Whereas, if you’re an SME then outsourcing could be one of the potential options for you.
The longer you leave an issue the bigger it can be and more damage could be caused. If you had a cut you wouldn’t leave it bleeding and untreated. So why treat your computer differently? For example, there could be a virus that is slowing down your PC but you may be unaware of the virus and just the performance aspect.
Furthermore, the quicker the issue is reported the quicker the problem can be eliminated. The longer it takes for someone to report a problem, the longer it could take to solve.
The more outdated your hardware and software gets, the more issues that can progress. With hardware it’s always important to keep it updated because eventually businesses will stop the support because it’s outdated. A primary example is using Windows 7 and Server 2008 because at the start of 2020 support will discontinue.
Outdated software can cause lots of vulnerabilities because updates are rolled out to patch these threats. Without keeping software updated, the performance can slow down and will eventually reach the point where you can hardly work because of how slow it performs.
The Cloud is essential to use in business because it’s useful to store your data elsewhere as well as on your PC. If you lost your data stored on your PC and you had no backup copy, what would you do? Furthermore, many businesses have data and files that are years old and are very much relevant to this day. It would be disastrous for
something to happen and they lose all the data.
The Cloud is a secure and separate network which makes it a reliable source for you to store data backups. Many organizations use it because you never know what could happen to your PC. Although you may have anti-virus and anti-ransomware protection, there’s no guarantee that your data will be protected from other attacks (i.e. your PC may switch off and never reboot).
Worse case scenario you lose all your data. With the above solutions in place you should have minimal disruption to your IT, files and data. However, disasters can happen if your network falls in to the wrong hands. A disaster recovery plan should be put in to place and communicated to all staff. This
means if anything happens they need to follow a step by step process. It can include who to report situations to, what to do should your PC become hacked or if you lose your data etc. When this has been created you need to put this in to practice so everybody understands and can quickly react to the situation.