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IT Support Team Leader

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  • IT Support Team Leader

IT Support Team Leader

We are seeking a Support Team Leader to manage our helpdesk team.

This is a great opportunity for an ambitious and talented individual who is maybe looking to advance from a 2nd/3rd line support role to team leader and join our IT Support team.

Covering the North West of England from our Head Office in Oldham, we provide support & consultancy to a varied client base covering a wide range of industries.

Duties & Responsibilities:


  • Ownership of the helpdesk and provide leadership
  • Monitoring service levels and team output
  • Continually strive to improve service levels
  • Excellent communication with customers
  • Reporting of key performance indicators
  • Day-to-day management of helpdesk staff
  • Motivate and coach team members
  • Strategy & planning

Personal Skills:


  • Good time management
  • Strong communication skills both verbally (telephone and client facing) and written
  • Ability to be calm when under pressure
  • Good troubleshooting ability and logical thinking for resolving problems
  • A team player and be able to work without supervision
  • Hold a full UK driving license
  • Ideally have 5 GCSE Grades (C and above) or equivalent, including Maths and English
  • Based within an easy commute of our Oldham office

Required Technical Skills:


  • Microsoft Windows Server 2008 upwards
  • Microsoft Windows 7 upwards
  • Microsoft Office suite 2007 upwards
  • Knowledge of VoIP solutions, provisioning, SIP trunks, telephones, troubleshooting
  • Active Directory and group policy setup and management
  • Exchange server management onsite and office 365
  • Networking & switch knowledge including VLANS, network monitoring & troubleshooting
  • Knowledge of TCP/IP, DNS & DHCP
  • LAN & WAN communications including router & firewall configuration, fibre and leased lines
  • Microsoft Office 365 configuration, migration and management including sharepoint, onedrive, email

Good to Know Technical Skills:


  • 3cx VoIP solutions
  • Server imaging
  • Remote management software (Autotask AEM)
  • Domain name management
  • VPS/cloud server implementation
  • Antivirus software management including virus & malware removal
  • VMWare and Hyper-v configuration and management
  • Microsoft SQL Server management (backup/basic queries)
  • Using a helpdesk task logging system
  • Sage accounts/payroll

How to Apply


For more information or to apply for this role at Aspect IT, email your CV to:

jobs@aspectit.co.uk

Aspect IT


County End Business Centre
Jackson Street
Springhead
Oldham
Greater Manchester
England
OL4 4TZ

tel: 0161 241 9050
email: info@aspectit.co.uk

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